CHANGAN, the leader in electric vehicle innovation and intelligent driving systems, is unveiling an action plan to respond to the demand for electric cars in Thailand. This initiative stems from the entry of numerous electric car brands from China into the market, leading to a rapid increase in competition in the EV car segment.
In light of these circumstances, I, Mr. Shen Xinghua, MD and President of Changan Auto Sales (Thailand), along with the CHANGAN management team, comprehend that customers who are contemplating purchases may engage in price and value comparisons, particularly concerning the excellence of after-sales service.
At CHANGAN, we believe that excellence in customer service extends far beyond the point of sale. Therefore, we want to reassure our customers that our focus remains steadfast on delivering exceptional after-sales service and support. Whether it's addressing inquiries, providing maintenance assistance, or offering personalized care, our commitment to our customers' satisfaction remains unwavering.
The CHANGAN management team hereby announces its stance regarding the selling prices of the DEEPAL electric car models S07 and the L07 electric car model CHANGAN LUMIN, affirming the decision to maintain the original prices. As previously communicated on March 25, 2024, our commitment to upholding standards and transparency remains unwavering, underscoring our dedication to advancing customer service. We are poised to elevate our after-sales service to unparalleled levels of excellence, aiming to cultivate satisfaction and fulfill the needs of our esteemed customers, who have consistently bestowed their trust and confidence in our products.
In conclusion, we pledge to enhance service efficiency across all aspects to propel our organization toward operational excellence in Thailand. Under the unique concept of "Touch the Future," we are dedicated to catering to the needs of our discerning customers, ensuring that their experience with CHANGAN surpasses expectations.
Respectfully,
Mr. Shen Xinghua
MD and President of Changan Auto Sales (Thailand) Co. Ltd.
